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November 24, 2020 NHTSA CAMPAIGN NUMBER: 20V732000
Electronic Stability Control Malfunction/FMVSS 126
If the Handling Mode is activated, the ESC System goes into Sport mode. After an ignition cycle, the ESC does not default to the original default mode (ESC Normal Mode). After restarting the car, the Drive Mode remains in Handling mode affecting the ESC performance, increasing the risk of a crash.
NHTSA Campaign Number: 20V732
Manufacturer Bugatti
Components ELECTRONIC STABILITY CONTROL
Potential Number of Units Affected 73
Summary
Bugatti (Bugatti) is recalling certain 2017-2020 Chiron, 2018-2020 Chiron Sport and 2020-2021 DIVO vehicles. After an ignition cycle, the Electronic Stability Control (ESC) does not automatically default back to the full-function original mode if the Handling Mode is selected on the Drive Mode switch. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, “Electronic Stability Control Systems.”
Remedy
Bugatti will notify owners, and dealers will reprogram the software of the affected control units, free of charge. Owners may contact Bugatti customer service at 1-703-826-7545. Bugatti’s number for this recall is BUGCR033.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Bugatti has a Recall
Recall_campain
033_BUGCR033_Software_Update_VR17.4__VR3.2.docx_or_VR3.2
1. Applicability
Bugatti Chiron & Divo
2. VIN range
- Refer to point 7
- Contact your Bugatti Local ASM (Aftersales Manager).
3. Market Region
All ☒ | |||
North America ☐ | Middle East ☐ | Europe ☐ | Japan ☐ |
4. TPI content
Vehicle Software update to latest homologated specification.
5. Description
New Software package is available due to a non-compliance with FMVSS 126 and ECE R13H regarding the ESC system (Electronic Stability Control). The ESC System does not switch back to fully functional mode after switching off and then switching back on the vehicle ignition when the handling mode is selected on steering wheel. It also fix minor bugs and add new workshop diagnostic and service interval indication functionalities.
Details of impacted control units are listed below, may depend on vehicle level at delivery date.
A Label has to be added into the owner manual.
6. Required Special Tools/Parts
Tool 1 : Remote case – Specific Bugatti equipment including diagnostic Laptop and cables to update
Electronic Control Units (ECUs) |
|
Warning:
Comply with the vehicle preparation measures for maintenance and repair procedures. Refer to the official Workshop Manual, “General instructions about the vehicle”.
If in any doubt regarding this procedure, contact your Bugatti regional service manager.
11.2020 | Page 1 of 6 | Revision 1 |
7. Bug fix and functionalities improvements details
Full scope of potential control unit to be updated
Control Unit | SW level | Improvement |
17: Kombi SG | 403 | Display improvement and service interval functionality added |
55: Rear Light CU (only for Divo) | 016 | Software updated to minor bug fix |
74: WWCU | Chiron: 023 Divo: 101 | Software updated to apply the standard FMVSS 126 and ECE R13H |
8. Procedure
8.1. Technical Recommendation for SW update
Two ways to perform the vehicle SW update:
- Bugatti Customer Service employee from Molsheim
- Any Official Bugatti Partner equipped with “Remote Case”, remotely assisted by “Bugatti Customer Service Team”.
The “Remote Case” is a specific Bugatti Customer Service equipment provided for a limited period of time, on request, which must be addressed to your Local ASM (Area Service Manager)
8.2. SW update with Remote case:
After receiving the “Remote case”, an appointment has to be defined with Bugatti Customer Service Team for a duration of up to 2 hours.
Prior to the agreed appointment, the Official Bugatti Partner will organize the following:
- Vehicle availability
- Workshop place with clearance to open both doors
- Vehicle setup according to the Chapter 2 of the “Remote case Reference guide”
- Owner Manual and Service Manual availability
During the agreed appointment, the Official Bugatti Partner will insure continuity of the following:
- Technician availability at the car
- Internet connection
- Vehicle Power supply (As per Official workshop manual: Connecting the supply voltage device)
8.3. Manual modification
8.3.1. Owner manual modification Chiron & Divo:
A new Label has to be glued over the original text on the page descripted below:
!!! This procedure isn’t a “simple gluing”, read it once before undertaking to apply it !!!
Owner manual | ||
Language Version | Chiron | Divo |
German | Page.128 | Page.125 |
French | Page.131 | Page.126 |
Rest of the world | Page.127 | Page.122 |
Arabic | Page.127 | Page.116 |
Japan | Page.128 | – |
United States | Page.140 | – |
Figure 1 : Label to be glued in the owner manual
- Identify the page where the label has to be installed
- Remove the protection fold and glue properly the label
8.3.2. Service manual modification Chiron & Divo
A new Label or new “double page” has to be glued over the original text on the page descripted below:
*the page mentioned below in blue need to be replace with new gluable double page
Service manual | ||
Language Version | Chiron | Divo |
German | Page.54 | Page.52 |
French | Full page.55 | Page.52 |
Rest of the world | Full page.54 | Page.52 |
Arabic | Page.54 | Page.52 |
Japan | Page.54 | – |
United States | Full page.54 | – |
!!! This procedure isn’t a “simple gluing”, read it once before undertaking to apply it !!!
Figure 2 : Page to be glued in the service manual
Figure 3 : Label to be glued in the service manual
Figure 4 : Gluing procedure
!!! Before sticking the pages, make sure the text is in the good direction !!!
Operation | Defect Code | Repair Code | Time |
Control Unit SW Update
(Cluster, Chassis CU) |
— | BUGCR033/1 | 0.5 hrs/CU |
Label in the Owner Manual | — | BUGCR033/2 | 0.1 hrs |
Warranty information
Bugatti Bulletins are intended for use by experienced and trained technicians. If you lack the skills, tools, equipment and a suitable workshop for any procedure described in this document, we suggest you leave such repairs to an Authorized Bugatti Partner. See your Bugatti Partner for advice on whether your vehicle may benefit from the information contained within this document.
The information contained in this Bulletin is accurate at the date of publication. However, Bugatti Automobiles S.A.S. regularly updates technical information. Please check with your Bugatti Partner that the Bulletin you intend to use contains the latest available information.
Technical Product Information versions history | ||
Version | Modification | Author |
V1.2 | Creation of the file | L.Sandt |
9. VIN range
VIN | ||||
VF9SP3V37HM795007 | VF9SP3V39JM795046 | VF9SP3V30KM795163 | VF9SP3V33KM795223 | VF9SP3V3XLM795298 |
VF9SP3V37HM795024 | VF9SP3V36JM795053 | VF9SP3V32KM795150 | VF9SP3V38KM795234 | VF9SD3V34LM795001 |
VF9SP3V35HM795023 | VF9SP3V36JM795098 | VF9SP3V34KM795148 | VF9SP3V31KM795219 | VF9SD3V3XLM795004 |
VF9SP3V32HM795027 | VF9SP3V37JM795093 | VF9SP3V33KM795142 | VF9SP3V37KM795225 | VF9SD3V31LM795005 |
VF9SP3V32HM795044 | VF9VP3V32GM795007 | VF9SP3V30JM795100 | VF9SP3V35KM795241 | VF9SP3V34LM795281 |
VF9SP3V34HM795028 | VF9SP3V32JM795101 | VF9SP3V30KM795146 | VF9SP3V33KM795240 | VF9SD3V36LM795002 |
VF9SP3V39HM795025 | VF9SP3V38JM795104 | VF9SP3V39KM795162 | VF9SP3V32KM795245 | VF9SD3V33LM795006 |
VF9SP3V37HM795041 | VF9SP3V3XJM795105 | VF9SP3V32KM795164 | VF9SP3V35KM795238 | VF9SD3V37LM795011 |
VF9SP3V35HM795037 | VF9SP3V3XJM795086 | VF9SP3V39KM795176 | VF9SP3V33KM795237 | VF9SP3V38LM795297 |
VF9SP3V36HM795032 | VF9SP3V36JM795103 | VF9SP3V38KM795170 | VF9NP3V31KM795024 | VF9SP3V32LM795294 |
VF9SP3V31HM795035 | VF9SP3V36JM795117 | VF9SP3V30KM795177 | VF9SP3V31KM795222 | VF9NP3V33HM795020 |
VF9SP3V39HM795039 | VF9SP3V33JM795110 | VF9SP3V31KM795169 | VF9SP3V32LM795246 | VF9SP3V36LM795301 |
VF9SP3V38HM795033 | VF9SP3V35JM795108 | VF9SP3V32KM795178 | VF9SP3V34LM795247 | VF9SD3V38LM795003 |
VF9SP3V34HM795031 | VF9SP3V34JM795083 | VF9SP3V34KM795179 | VF9SP3V36KM795233 | VF9SD3V39LM795009 |
VF9SP3V38HM795047 | VF9NP3V31GM795015 | VF9SP3V35KM795174 | VF9SP3V30KM795244 | VF9SD3V34LM795015 |
VF9SP3V30HM795043 | VF9SP3V3XJM795119 | VF9SP3V35KM795143 | VF9SP3V36LM795248 | VF9SD3V36LM795016 |
VF9SP3V30HM795026 | VF9SP3V37JM795109 | VF9SP3V38KM795153 | VF9SP3V33LM795255 | VF9SD3V3XLM795021 |
VF9SP3V34HM795062 | VF9SP3V35JM795125 | VF9SP3V36KM795183 | VF9SP3V37LM795257 | VF9SP3V30LM795293 |
VF9SP3V36HM795029 | VF9SP3V30JM795114 | VF9SP3V35KM795188 | VF9SP3V37LM795260 | VF9SD3V38LM795017 |
VF9SP3V3XHM795034 | VF9SP3V3XJM795122 | VF9SP3V35KM795191 | VF9SP3V39LM795230 | VF9SP3V34LM795300 |
VF9SP3V34JM795052 | VF9SP3V35JM795111 | VF9SP3V30KM795180 | VF9SP3V3XLM795253 | VF9SD3V3XLM795018 |
VF9SP3V36JM795036 | VF9SP3V37JM795126 | VF9SP3V31KM795186 | VF9NP3V31HM795016 | VF9SD3V31LM795019 |
VF9SP3V34JM795049 | VF9SP3V32JM795115 | VF9SP3V3XKM795185 | VF9SP3V38LM795249 | VF9FP2V35FM795001 |
VF9SP3V31JM795056 | VF9SP3V30JM795128 | VF9SP3V32KM795200 | VF9SP3V36LM795251 | VF9VP3V37GM795004 |
VF9SP3V37HM795038 | VF9SP3V35JM795139 | VF9SP3V33KM795187 | VF9SP3V37KM795242 | VF9VP3V39GM795005 |
VF9SP3V38JM795054 | VF9SP3V34JM795133 | VF9SP3V33KM795190 | VF9SP3V38LM795252 | VF9VP3V35GM795003 |
VF9SP3V38JM795071 | VF9SP3V33JM795074 | VF9SP3V34KM795196 | VF9SP3V35LM795256 | VF9VP3V36GM795009 |
VF9SP3V36JM795084 | VF9SP3V38JM795135 | VF9SP3V36KM795197 | VF9SP3V30LM795262 | VF9VP3V36GM795012 |
VF9SP3V3XJM795055 | VF9SP3V3XKM795123 | VF9SP3V32KM795181 | VF9SP3V33LM795269 | VF9VP3V32GM795010 |
VF9SP3V38JM795040 | VF9SP3V32JM795129 | VF9SP3V3XKM795204 | VF9SP3V31LM795271 | VF9VP3V34GM795011 |
VF9SP3V3XJM795072 | VF9SP3V31KM795124 | VF9SP3V35KM795160 | VF9SP3V31LM795268 | VF9NP3V33HM795017 |
VF9SP3V35JM795058 | VF9SP3V37KM795158 | VF9SP3V36KM795202 | VF9SP3V39LM795275 | VF9SP3V39HM795008 |
VF9SP3V30JM795078 | VF9SP3V32JM795132 | VF9SP3V34KM795201 | VF9SP3V32KM795231 | VF9PD3V39KM795001 |
VF9SP3V3XJM795069 | VF9SP3V37KM795127 | VF9SP3V35KM795210 | VF9SP3V37LM795274 | VF9SP3V3XKM795171 |
VF9VP3V30GM795006 | VF9SP3V36JM795134 | VF9SP3V37KM795192 | VF9SP3V33LM795272 | VF9ND3V3XKM795001 |
VF9SP3V31JM795073 | VF9SP3V34KM795120 | VF9SP3V37KM795211 | VF9SP3V3XLM795270 | VF9SP3V39KM795193 |
VF9SP3V38JM795068 | VF9SP3V31KM795155 | VF9SP3V30KM795194 | VF9SP3V31KM795236 | VF9SP3V38KM795198 |
VF9SP3V32JM795079 | VF9SP3V31JM795140 | VF9SP3V35KM795207 | VF9SP3V38LM795283 | VF9SP3V36KM795216 |
VF9SP3V36JM795070 | VF9SP3V31KM795138 | VF9SP3V34KM795182 | VF9SP3V3XLM795284 | VF9SP3V36LM795265 |
VF9SP3V37JM795045 | VF9SP3V37KM795144 | VF9SP3V38KM795203 | VF9SP3V32LM795277 | VF9VW3V33MM795001 |
VF9SP3V37JM795059 | VF9SP3V3XKM795154 | VF9SP3V35KM795224 | VF9SP3V34LM795278 | VF9SD3V35LM795007 |
VF9SP3V37JM795076 | VF9SP3V36KM795121 | VF9SP3V38KM795220 | VF9SP3V32KM795195 | VF9SP3V30LM795276 |
VF9SP3V33JM795057 | VF9SP3V33KM795156 | VF9SP3V32KM795214 | VF9SP3V34LM795250 | VF9VW3V35MM795002 |
VF9SP3V30JM795064 | VF9SP3V31KM795141 | VF9SP3V39KM795226 | VF9SP3V36LM795282 | VF9SD3V39LM795012 |
VF9SP3V38JM795085 | VF9SP3V34KM795151 | VF9SP3V38KM795217 | VF9SP3V31LM795285 | VF9SP3V39LM795292 |
VF9SP3V31JM795087 | VF9SP3V36KM795152 | VF9SP3V37KM795208 | VF9SP3V35LM795287 | VF9SP3V34LM795295 |
VF9SP3V30JM795081 | VF9SP3V3XKM795137 | VF9SP3V3XKM795218 | VF9SP3V33LM795286 | VF9SD3V38LM795020 |
VF9SP3V34JM795066 | VF9SP3V36KM795149 | VF9SP3V39KM795243 | VF9SP3V38LM795266 | VF9SP3V33LM795305 |
VF9SP3V39JM795080 | VF9SP3V30JM795131 | VF9NP3V37HM795022 | VF9SP3V39KM795212 | VF9SP3V37MM795308 |
VF9SP3V31JM795090 | VF9SP3V32KM795147 | VF9SP3V30KM795213 | VF9SP3V35LM795273 | VF9SD3V31LM795022 |
VF9SP3V32JM795065 | VF9SP3V39KM795145 | VF9SP3V30KM795227 | VF9SP3V32LM795280 | VF9SD3V30LM795027 |
VF9SP3V32JM795082 | VF9SP3V39KM795159 | VF9SP3V3XKM795235 | VF9SP3V37LM795291 | |
VF9SP3V33JM795088 | VF9SP3V37KM795161 | VF9SP3V34KM795229 | VF9SP3V34LM795264 | |
VF9SP3V33JM795091 | VF9SP3V36KM795166 | VF9SP3V34KM795232 | VF9SP3V39LM795289 | |
VF9NP3V35HM795021 | VF9SP3V35KM795157 | VF9SP3V3XKM795221 | VF9SP3V37LM795288 | |
VF9SP3V35JM795092 | VF9SP3V34KM795165 | VF9SP3V37KM795239 | VF9SD3V37LM795008 |
Chronology :
During new model ESC application test, a non compliance with FMVSS 126 has been detected. A software correction has been developed to comply with FMVSS 126.
9 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUGATTI | CHIRON | 2017-2020 |
BUGATTI | CHIRON SPORT | 2018-2020 |
BUGATTI | DIVO | 2020-2021 |
7 Associated Documents
Remedy Instructions and TSB
RCRIT-20V732-1113.pdf 1150.703KB
Noncompliance Notice 573 Report
RCLRPT-20V732-8272.PDF 217.79KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V732-1048.PDF 211.139KB
Recall Acknowledgement
RCAK-20V732-6998.pdf 245.027KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V732-6083.pdf 75.427KB
Recall 573 Report
RCLRPT-20V732-2294.PDF 217.793KB
Manufacturer Notices(to Dealers,etc) – Partner Notification re Defect Recall Rear Left Hand Driveshaft Bugatti Chiron/Divo + Model Year
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V732&docType=RCL
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Last update on 2024-04-19 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
IMPORTANT SAFETY RECALL Miller Motorcars 275 West Putnam Avenue Greenwich, CT 06830 USA This notice applies to your vehicle, Vehicle Identification Number (VIN): VF9SP3V3XKM795123 Model Year/Model: 2019 / Chiron NHTSA: 20V-732 Dear Valued Bugatti owner, RE: RECALL – Electronic Stability Control/FMVSS 126 (BUGCR033) This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BUGATTI Automobiles SAS has determined that a non-compliance relating to motor vehicle safety standard 126 (FMVSS 126) exists in all BUGATTI Chiron, Chiron Sport and DIVO vehicles delivered from Molsheim France before 18th November 2020. Our records show that you are the owner of such a vehicle. What is the issue? The ESC (Electronic Stability Control) System does not automatically default back to fully functional mode, if the car has been left in handling mode on the steering wheel ESC button, after switching off and then switching back on the vehicle ignition. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, “Electronic Stability Control Systems.” This can mean that the last setting of the ESC prior to the ignition being switched off is then maintained when the vehicle ignition is engaged again. The FMVSS 126 requirement is the ESC should reset to fully functional mode on switching off the ignition. What will we do? To correct this, your authorized BUGATTI Partner will apply a software update to a number of vehicle control units. This software update will also fix minor bugs. This software update can take between 1 hour and approximately 14 hours to complete depending on which version of Software your vehicle is currently operating at and will be performed for you free of charge. If the sole purpose of the vehicle visiting the authorized BUGATTI Partner is for the application of the required software update then all related transport costs will be covered under Warranty by BUGATTI. XXXXXXX XXXXXXXXXX XXXXXXXXX XXX IMPORTANT SAFETY RECALL What should you do? Please contact your authorized BUGATTI Partner without delay to schedule an appointment and refer to Bugatti’s recall number BUGCR033. Lease vehicles If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first- class mail to the lessee within ten (10) days of receipt. Can we assist you further? Checking your vehicle for open Recalls If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at customerservice.americas@bugatti.com. Owners may also contact Bugatti customer service at 1-805-557-1050. In the event your authorized BUGATTI Partner fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153); or go to https://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall campaign, please visit www.bugatti.com and click on the Look-Up Recalls link to enter your Vehicle Identification Number (VIN) into the Recall Campaign Look-Up tool. We would like you to know that we sincerely appreciate your continued support of our cars. I do apologize for the fact that we have to ask you to allow us to recall your car for this modification. Yours Sincerely, Holger Brandt Director, Aftersales & Customer Services BUGATTI Automobiles S.A.S
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December 2020 To all Bugatti Partners Subject: Defect Recall Rear Left Hand Driveshaft Bugatti Chiron/Divo + Model Year Dear Bugatti Partners, BUGATTI Automobiles SAS has determined that a defect relating to motor vehicle safety can exist in 2020 model year BUGATTI Chiron and DIVO vehicles worldwide. The defect exists only in certain 2020 model year vehicles. Customers with affected cars will be contacted within the next days. A copy of a generic letter to customers used in this recall can be found on the Partner Portal. You can find the technical bulletin, which is the leading document for you in this recall on the partner portal as well. The Campaign ID from BUGATTI for this is BUGCR032 Furthermore we will publish an FAQ on the Partner Portal. If you have any further questions please contact: For NAR: Goncalo Fernandes: Goncalo.Fernandes@bugatti.com For Europe: Manuel Comploi: manuel.comploi@bugatti.com For Middle East and Asia: pierre.fresse@bugatti.com The following section seeks to highlight the important aspects of the recall for you. What is the issue? The rear left hand drive shaft may have a defect, which as a result in certain conditions of hard driving may cause the left hand drive shaft to break. What will you do? This replacement can only be performed by an authorized BUGATTI Service Partner of Excellence, because of the required chassis set up post repair. Therefore you will have to arrange pick up of the car from the customer and transport it to the Service Partner of Excellence (in case this is not yourself). To correct this defect, the rear left hand drive shaft needs to be replaced. This work will take approximately two (2) days to complete and will be performed free of charge for the customer. What do we recommend to the customers? To avoid any potential issue BUGATTI recommends that the car shouldn’t be driven until the driveshaft has been replaced. We have asked the individual customer to contact his authorized BUGATTI Partner without delay to schedule a repair appointment using the Reference BUGCR032. Please be prepared for these appointments by following the steps described in the bulletin. How to charge Bugatti SAS for the repair costs? You should treat this recall work as any other Warranty related claim in either SAGA or via Direct Invoice – ensuring compliance to the new Warranty process effective from 1st December 2020. How to charge Bugatti SAS for the transportation costs? You should treat the related transportation costs as you would for any other Warranty related claim – using either the SAGA system or Direct Invoice again ensuring compliance to the new Warranty process effective from 1st December 2020. When do customers receive their letters? Do we need any special tools for this replacement of parts? What happens after the repair? It is planned to send physical letters to all Customers in the coming days – the customer details may be validated with you as their recognised BUGATTI Partner – in this instance we would ask for your full support so as to ensure BUGATTI Molsheim are able to reach all impacted customers as soon as possible. We would ask wherever possible and where it is evident that you have a potential impacted Customer vehicle in your Car Parc that you support with proactive management of the Customer in this instance. The work is only to be conducted by a BUGATTI Authorised Service Partner of Excellence and they already have all required tools for such a replacement. You should manage with the BUGATTI Authorised Service Partner of Excellence the return of the vehicle to you as the Partner as soon as possible and arrange return to the Customer at a convenient point in time. We would like you to know that we sincerely appreciate your continued support of our customers and Brand. Thank you in advance! Yours Sincerely, Holger Brandt Director, Aftersales & Customer Services BUGATTI Automobiles S.A.S
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December 2020 To all Bugatti Partners Subject: Defect Recall Rear Left Hand Driveshaft Bugatti Chiron/Divo + Model Year Dear Bugatti Partners, BUGATTI Automobiles SAS has determined that a defect relating to motor vehicle safety can exist in 2020 model year BUGATTI Chiron and DIVO vehicles worldwide. The defect exists only in certain 2020 model year vehicles. Customers with affected cars will be contacted within the next days. A copy of a generic letter to customers used in this recall can be found on the Partner Portal. You can find the technical bulletin, which is the leading document for you in this recall on the partner portal as well. The Campaign ID from BUGATTI for this is BUGCR032 Furthermore we will publish an FAQ on the Partner Portal. If you have any further questions please contact: For NAR: Goncalo Fernandes: Goncalo.Fernandes@bugatti.com For Europe: Manuel Comploi: manuel.comploi@bugatti.com For Middle East and Asia: pierre.fresse@bugatti.com The following section seeks to highlight the important aspects of the recall for you. What is the issue? The rear left hand drive shaft may have a defect, which as a result in certain conditions of hard driving may cause the left hand drive shaft to break. What will you do? This replacement can only be performed by an authorized BUGATTI Service Partner of Excellence, because of the required chassis set up post repair. Therefore you will have to arrange pick up of the car from the customer and transport it to the Service Partner of Excellence (in case this is not yourself). To correct this defect, the rear left hand drive shaft needs to be replaced. This work will take approximately two (2) days to complete and will be performed free of charge for the customer. What do we recommend to the customers? To avoid any potential issue BUGATTI recommends that the car shouldn’t be driven until the driveshaft has been replaced. We have asked the individual customer to contact his authorized BUGATTI Partner without delay to schedule a repair appointment using the Reference BUGCR032. Please be prepared for these appointments by following the steps described in the bulletin. How to charge Bugatti SAS for the repair costs? You should treat this recall work as any other Warranty related claim in either SAGA or via Direct Invoice – ensuring compliance to the new Warranty process effective from 1st December 2020. How to charge Bugatti SAS for the transportation costs? You should treat the related transportation costs as you would for any other Warranty related claim – using either the SAGA system or Direct Invoice again ensuring compliance to the new Warranty process effective from 1st December 2020. When do customers receive their letters? Do we need any special tools for this replacement of parts? What happens after the repair? It is planned to send physical letters to all Customers in the coming days – the customer details may be validated with you as their recognised BUGATTI Partner – in this instance we would ask for your full support so as to ensure BUGATTI Molsheim are able to reach all impacted customers as soon as possible. We would ask wherever possible and where it is evident that you have a potential impacted Customer vehicle in your Car Parc that you support with proactive management of the Customer in this instance. The work is only to be conducted by a BUGATTI Authorised Service Partner of Excellence and they already have all required tools for such a replacement. You should manage with the BUGATTI Authorised Service Partner of Excellence the return of the vehicle to you as the Partner as soon as possible and arrange return to the Customer at a convenient point in time. We would like you to know that we sincerely appreciate your continued support of our customers and Brand. Thank you in advance! Yours Sincerely, Holger Brandt Director, Aftersales & Customer Services BUGATTI Automobiles S.A.S
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-732 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Bugatti Submission Date : NOV 24, 2020 NHTSA Recall No. : 20V-732 Manufacturer Recall No. : BUGCR033 Manufacturer Information : Manufacturer Name : Bugatti Address : 1 Chateau St Jean Dorlisheim, France 00 67120 Company phone : 999 Population : Number of potentially involved : 79 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2021 Bugatti Chiron Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 12/21/2017 and 11/02/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : DEC 21, 2017 – SEP 21, 2020 VIN Range 1 : Begin : VF9SP3V31JM795056 End : VF9SP3V30LM795293 ✔ Not sequential Part 573 Safety Recall Report 20V-732 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2020-2021 Bugatti DIVO Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon is selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 07/24/2020 and 10/29/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : JUL 24, 2020 – OCT 29, 2020 VIN Range 1 : Begin : VF9SD3V3XLM795004 End : VF9SD3V31LM795019 ✔ Not sequential Vehicle 3 : 2018-2020 Bugatti Chiron Sport Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 12/21/2017 and 11/02/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : NOV 28, 2018 – SEP 21, 2020 VIN Range 1 : Begin : VF9SP3V34KM795148 End : VF9SP3V30LM795293 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : There is a non-compliance with FMVSS 126 and ECE R13H. After an ignition cycle, the Electronic Stability Control does not automatically go back into the original default mode if Handling Mode is selected on Drive Mode switch. Part 573 Safety Recall Report 20V-732 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : 126 – Electronic stability control systems FMVSS 2 : NR Description of the Safety Risk : It is a formal non-compliance and not safety relevant. If the Handling Mode is activated, the ESC System goes to Sport mode. After an ignition cycle, the ESC does not automatically return back into the original default mode (ESC Normal Mode) due to the concept of the drive mode switch selector. After restarting the car, the Drive Mode stays in Handling mode. In Handling Mode the driver is provided three safety warnings (two visual warnings, one acoustic warning) alerting to the current state of the Drive Mode and ESC mode. Description of the Cause : A software non-compliance allows the ESC system to remain in the Handling drive mode with ESC Sport mode activated after ignition cycle. Identification of Any Warning that can Occur : There three safety warnings (two visual warnings, one acoustic warning) alerting to the current state of the Drive Mode and ESC mode. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : During new model ESC application test, a non compliance with FMVSS 126 has been detected. A software correction has been developed to comply with FMVSS 126. Part 573 Safety Recall Report 20V-732 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Vehicles will be recalled. Vehicle owners will be notified by official recall letter, dealer contact, email and customer service phone contact. Bugatti factory engineers will support dealer technicians to reprogram software of affected control units, which will correct the functionality to comply with FMVSS 126 and ECE R13H. After software update, Drive Mode will automatically revert to default ESC mode, regardless of previous Drive Mode selector switch position. Additionally, Driver Information Display will show a message that the Handling Mode is not available and all ESC functionalities have been reactivated with ignition cycle. An owner’s manual amendment will be provided, which advises the driver that to reengage Handling mode, the driver must manually re-select Handling Mode, via the Drive Mode selector switch. All associated repair costs and expenses will be covered under manufacturer warranty at no cost to vehicle owner. How Remedy Component Differs from Recalled Component : No components replaced. Software modification only. Identify How/When Recall Condition was Corrected in Production : As of 11/02/2020 all other production car in our possession have been updated. Recall Schedule : Description of Recall Schedule : Vehicles will be recalled and customers will receive a letter. Our Bugatti factory engineer will also inform customers individually by phone/then e-mail to arrange an appointment to have the vehicles updated. Planned Dealer Notification Date : DEC 01, 2020 – DEC 01, 2020 Planned Owner Notification Date : DEC 01, 2020 – DEC 01, 2020 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 20V-732 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Bugatti Submission Date : DEC 08, 2020 NHTSA Recall No. : 20V-732 Manufacturer Recall No. : BUGCR033 Manufacturer Information : Manufacturer Name : Bugatti Address : 1 Chateau St Jean Dorlisheim, France 00 67120 Company phone : 999 Population : Number of potentially involved : 73 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2017-2020 Bugatti Chiron Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 12/21/2017 and 11/02/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : DEC 21, 2017 – SEP 21, 2020 VIN Range 1 : Begin : VF9SP3V31JM795016 End : VF9SP3V30LM795293 ✔ Not sequential Part 573 Safety Recall Report 20V-732 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2018-2020 Bugatti Chiron Sport Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 12/21/2017 and 11/02/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : NOV 28, 2018 – SEP 21, 2020 VIN Range 1 : Begin : VF9NP3V35HM795018 End : VF9SP3V31LM795285 ✔ Not sequential Vehicle 3 : 2020-2021 Bugatti DIVO Vehicle Type : LIGHT VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : New Software package is available due to a non-compliance with FMVSS 126 and European regulation: ECE R13H regarding the function of the ESC system (Electronic Stability Control). When the Drive Mode selector switch is in Handling Mode (“Flag” icon is selected,) the ESC System does not automatically switch back to fully functional Default mode, after an ignition cycle. The population of vehicles was determined to be all delivered cars between 07/24/2020 and 10/29/2020. During new model ESC application test, the non-compliance was identified. After the first test where the problem was found, all other production cars have been updated to the latest software level. The car Software system has been updated to meet the standard FMVSS 126 and ECE R13H on all car produced after 11/02/2020. Production Dates : JUL 24, 2020 – OCT 29, 2020 VIN Range 1 : Begin : VF9SD3V3XLM795004 End : VF9SD3V31LM795019 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : There is a non-compliance with FMVSS 126 and ECE R13H. After an ignition cycle, the Electronic Stability Control does not automatically go back into the original default mode if Handling Mode is selected on Drive Mode switch. Part 573 Safety Recall Report 20V-732 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : 126 – Electronic stability control systems FMVSS 2 : NR Description of the Safety Risk : It is a formal non-compliance and not safety relevant. If the Handling Mode is activated, the ESC System goes to Sport mode. After an ignition cycle, the ESC does not automatically return back into the original default mode (ESC Normal Mode) due to the concept of the drive mode switch selector. After restarting the car, the Drive Mode stays in Handling mode. In Handling Mode the driver is provided three safety warnings (two visual warnings, one acoustic warning) alerting to the current state of the Drive Mode and ESC mode. Description of the Cause : A software non-compliance allows the ESC system to remain in the Handling drive mode with ESC Sport mode activated after ignition cycle. Identification of Any Warning that can Occur : There three safety warnings (two visual warnings, one acoustic warning) alerting to the current state of the Drive Mode and ESC mode. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : During new model ESC application test, a non compliance with FMVSS 126 has been detected. A software correction has been developed to comply with FMVSS 126. Part 573 Safety Recall Report 20V-732 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Vehicles will be recalled. Vehicle owners will be notified by official recall letter, dealer contact, email and customer service phone contact. Bugatti factory engineers will support dealer technicians to reprogram software of affected control units, which will correct the functionality to comply with FMVSS 126 and ECE R13H. After software update, Drive Mode will automatically revert to default ESC mode, regardless of previous Drive Mode selector switch position. Additionally, Driver Information Display will show a message that the Handling Mode is not available and all ESC functionalities have been reactivated with ignition cycle. An owner’s manual amendment will be provided, which advises the driver that to reengage Handling mode, the driver must manually re-select Handling Mode, via the Drive Mode selector switch. All associated repair costs and expenses will be covered under manufacturer warranty at no cost to vehicle owner. How Remedy Component Differs from Recalled Component : No components replaced. Software modification only. Identify How/When Recall Condition was Corrected in Production : As of 11/02/2020 all other production car in our possession have been updated. Recall Schedule : Description of Recall Schedule : Vehicles will be recalled and customers will receive a letter. Our Bugatti factory engineer will also inform customers individually by phone/then e-mail to arrange an appointment to have the vehicles updated. Planned Dealer Notification Date : DEC 15, 2020 – DEC 15, 2020 Planned Owner Notification Date : DEC 16, 2020 – DEC 23, 2020 * NR – Not Reported
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